GENERAL CONDITIONS OF TRAVEL AGENCY HERA TOURS EXCLUSIVE

1. CONTENT OF ARRANGEMENT

The organizer of the trip ensure the realization of the arrangement as described in the program. The content of the arrangement will be realized in full and as described, except in the case of the influence of “force majeure”, which could not be foreseen (war, terrorist actions, strikes, natural disasters, traffic and technical problems in shipping, or the like ).

2. APPLICATION CONTRACT AND PAYMENT

Application agreement makes travel to fill the places with the advance payment of the price indicated on each program. Applications may be made to the sale of T.A.Hera Tours exclusive  and other agencies authorized to sell its programs. In signing the buyer pays an advance of 30% of the arrangement, and the rest of the confirmation of the booking the service booking and no later than 15 days prior to the Arrangement. If a passenger to such period an extra payment arrangement, the organizer will consider that the passenger cancels the arrangement and will collect toshocite for cancellation under the terms of the arrangement Chlen.6 “Canceling the trip” by the passenger. When signing up, the passenger signed application-contract with a statement – I declare that I am familiar with the program and the general terms of travel, and fully accept! with the general conditions of travel become legal obligation for the organizer and the traveler.

3. PRICE OF ARRANGEMENT

Prices for all trips are published in denars or in euro liability in denars at the exchange rate of the currency market – announced by the organizer. Any request for additional services mean additional payments. The organizer reserves the right to change the price of the arrangement in the event of changes in the prices of hotel, transport and other services, as in the case of foreign exchange rates on the market. To increase the price to 10% is not required according to the buyer (calculated on the remainder of the payment). With an increase greater than 10%, the buyer has the right to terminate the contract without liability to compensate the damage resulting from the cancellation.

4. CATEGORIZATION AND DESCRIPTION OF SERVICES

The offered hotels and apartments are described according to the official categorization at the time of publication of the catalog. Quality of service standardize local tourism authorities. The standards of accommodation and services of different places and do not compare. The organizer does not assume responsibility for any other oral or written information, which is not in accordance with the description of services offered in the program.

5. RIGHT TO THE ORGANISER OF CHANGES IN PROGRAM AND CANCELLATION OF ARRANGEMENT

The organizer has the right to amend the program (in duration or content) in case of force majeure or extraordinary circumstances which could not have been foreseen, avoided or removed. The participant of the trip is entitled to reimbursement of the amount of the unrealized services. In rare cases where there is no possibility for accommodation at your chosen object, for technical reasons or “over booking” by the hotelier, the organizer will accommodate the traveler according to the possibilities in a given moment, the object of the same category or higher category at no charge.The organizer reserves the right to postpone or cancel the arrangement in case of insufficient number of passengers required minimum for a particular arrangement. The organizer is obligated to notify all customers of the cancellation at least 5 days prior to the implementation of the arrangement and to return funds paid in full no later than 8 days from the date of cancellation.

6. RIGHT PASSENGER ON CANCELLATION OF JOURNEY

The traveler may at any time to cancel the trip and it needs to do in writing. The date of the written cancellation is the basis for calculation and payment of cancellation costs (compared to the base price of the arrangement) according to the following scale:

– For cancellation up to 30 days before travel will be charged 5%

– For cancellation from 29 to 22 days before travel 10%

– For cancellation from 21 to 15 days before travel 20%

– For cancellation from 14 to 08 days before travel 50%

– For cancellation from 07 to 01 days before travel 90%

– If the passenger does not show up or cancel the arrangement at the date of its implementation, the organizer

will charge the full amount of the arrangement, ie 100%

In case of cancellation of already confirmed “reservation query”, the organizer will charge a cancellation fee in the amount of advance payment.If the passenger changes the term of departure the same arrangement at least 15 days before the previously confirmed departure, if possible organizer will change the reservation and will charge only handling costs in the amount of 10 € / Euros per application agreement.
If the passenger cancels the agreement before the start of the trip for reasons he could not foresee, prevent or
(illness, injury or death in the immediate family, natural disaster or similar), and on the basis of a valid certificate from the competent authorities, in that case is not paying cancellation fee on the scale only actual costs arising from the cancellation of the arrangement, for which the organizer is obliged to pay without right to reimbursement.
If a passenger wants to further ensure the above – unpredictable reasons for cancellation of the arrangement, in the period from the signing of the journey to the beginning of the journey, we recommend to ensure the
“risk of cancellation of contract pleasure trip” to the Insurance Company. This insurance policy can be agreed and paid on sale simultaneously with the payment arrangement. If the passenger cancels the arrangement after the beginning of the trip (during the journey or during the stay at the place of travel) due to events that influence the result of “force majeure” (war events, acts of terrorism, natural disasters, accidents or similar), which neither the passenger nor the organizer could not predict, prevent or organizer bears no responsibility or obligation to refund the unrealized services unless the ultimate provider of services and accept refund execute them.

7. DUTIES AND RIGHTS OF THE ORGANISER OF JOURNEY

The organizer is obliged to take care of the realization of the service and selection of the service with attention to good organizer, and to the interests of passengers in accordance with professional principles in tourism. The organizer is obliged to provide the traveler all the services listed for individual arrangement in the program,
and is responsible for any failure of services or part of the services. The organizer excludes all liability in case of change and failure to effect service caused by force majeure and the delay of vehicles for which the carrier is
not responsible under the applicable regulations and international conventions.The organizer of the trip does not accept any liability if the diplomatic or consular mission refuse the issuance of entry visa or delay the issuance of the visa, or if emigracionoto office of a foreign country does not approve the entry of a passenger, or for any other consequences proileguvaat due to a possible malfunction or loss of travel documents of passengers. In these cases the traveler himself, paid the fees.

8. RIGHTS AND OBLIGATIONS OF THE PASSENGER

The passenger is obliged to take care, though he personally, his documents and belongings fulfill the conditions stipulated by the border, customs, health and other regulations of your country and the country of destination, to abide by the house rules in catering and hotel facilities and in vehicles, and to cooperate with the representative / organizer and companion perpetrators of services in good faith. In case of violation of these obligations, the passenger fits oranizatorot for damage. Passengers who violate order in the facilities or the vehicle may be removed from the arrangement. The passenger is required to possess a valid passport and inform the organizer whether the country of destination (or the countries who are traveling in transit) visa is required to ensure the time. The passenger is obliged to inform the foreign exchange and customs regulations in their country and the countries they travel. The passenger is obliged to keep and personally suited to its documents, cash and personal baggage during the whole trip.

9. TRANSPORT

The passenger is obliged to adjust to shipping and its organization in accordance with the prescribed rules and
regulations.
When traveling by air transport, to check their flight booking – the agency no later than 72 hours before departure. To contact the airport and the place of “check-in” and a lecture on luggage at the usual time – half an hour before takeoff. To be informed about the rules for travel by air transport (the same could be addressed in the agency).When traveling by bus, possess a valid reservation office and report to the representative of the agency a half
hour before departure of the bus. To comply with the order in the vehicle, in mutual interest with other passengers and staff, and traffic safety. In case of non-satnicite the departure or intermediate stops and rest, as well as possible delays at border crossings due to faulty travel documents or customs offense, the vehicle is
not obliged to wait for more passengers than usual time.

10. BAGGAGE

The passenger is entitled to free transport of luggage up to 15 kg on charter flights and 20 kg of regular flights. In cherter bus transport, allows free storage of a travel bag (20 kg) per passenger. For every kilo or valise allowed through, payable depending on the destination of travel. Children under 2 years of aviation and children who do not pay the bus fare, the right to have free storage in accordance with international rules. As baggage does not allow entry of merchandise, food, beverages, drugs, narcotics, chemicals and other flammable agents, weapons, animals, plants, containers and similar items. When entering and exiting of the vehicle luggage Travelers presence suited for it. During the implementation of the arrangement for luggage fend passenger. Therefore we recommend before traveling to make policy Travel insurance luggage insurance through an insurance company, which can be paid at the agency. The organizer is not responsible for destroyed or lost luggage, as well as lost luggage or valuables during the stay at the hotel (we recommend renting a safe deposit box at the hotel reception).

11. HEALTH AND SAFETY REGULATIONS

The passenger is obliged to inform the competent health institutions and to respect health regulations for travel to a particular country (need for a vaccine or medical document). In case of illness or accident during the use of the arrangement, the cost of treatment or possible medical interventions paying passenger. Therefore, we recommend, before the trip to make policy Travel insurance through its sales Insurance, which can be paid
at the agency.

12. ACCOMMODATION IN ROOMS AND APARTMENTS

If the passenger-tenant not contract a room / apartment with special features, will accept any officially registered room / apartment accommodation in the agreed facility described in the catalog and price list. If possible, the organizer will try to meet the additional requirements of the occupant (comfort, orientation of the room, floor, etc.) but can not guarantee the fulfillment of that request. The usual accommodation in the rooms is from 14:00, while leaving the rooms is until 10:00 (if the house rules otherwise stated).

13. RESOLUTION OF COMPLAINTS

In the case of incomplete or poor quality performance of services, the passenger is entitled to adequate compensation, apply only if a written complaint to the organizer. Each traveler – winner (signed) contract has
the right to object on the basis of agreed service inoperative. The organizer will receive the complaints
procedure group submitted more holders of contracts based on a complaint.

Procedure for filing a complaint:
– Instantly spot advertising neadkvatnata passenger service representative with the organizer, and if it has not, the interpretive services. The traveler is obliged to cooperate with the representative and agent services in
good faith to remove the reasons for the objection. If a passenger on the spot did not accept the proposed
resolution of the complaint which corresponds to the paid service, the organizer will not accept any claim
dopolnitelnata the passenger and will not respond to it.
– If the reason for the complaint is not removed, the passenger to compile a representative written
confirmation (minutes).
– No later than 8 days after the completion of the arrangement, the traveler submitted a written complaint of sale where the paid arrangement, and submit written confirmation (the report) signed by the representative and eventual receipts for additional expenses. Organizer will receive in procedure only fully documented complaints filed within this period of 8 days.
– The organizer is obliged to issue a written decision within 14 days from its receipt of sale. The organizer may postpone the deadline for the decision on the objection to complete information and verification of these
claims for executor services. The organizer will decide only those claims that place of rest could be removed
the reasons that have caused.
– While organizers do not make a decision on the complaint, the passenger cancels the mediation of any other person, court proceedings or giving information in the media. Possible non-compliance of the buyer-occupant thereto, or disruption of proceedings commenced in any activity mentioned or not, gives reason to reject the
same complaints, termination of proceedings commenced and at the same time filing a complaint before the
competent authorities by the organizers Recovery suffered damage and impaired reputation in public.
– The highest compensation per complaint can amount up to the amount of the advertised part of services, but
it can not include already used services as well as the total amount of the arrangement. This excludes the right
of the purchaser recovery “ideal damage.”

14. JURISDICTION OF THE COURT

In accordance with paragraph 13 of these conditions, the purchaser of services to a given program has the
right to claim the organizer of the trip. If the buyer is not satisfied with the decision of the organizer has the
right to request additional arbitration by the competent court in Bitola.